Return Policy - 30 Days
Return Policy - 30 Days
We want you to be completely satisfied with your purchase. If you are not completely satisfied, you may return your item within 30 days of the purchase date, subject to the following conditions:
Return conditions
-
The item must be returned in its original condition, unused, undamaged and in its original packaging with all accessories and tags.
-
Proof of purchase (invoice or receipt) is required for all returns.
-
Certain items, such as personalized products, gift cards, and promotional items, are not eligible for returns.
Return procedure
-
Contact our customer service at [insert your contact] to initiate the return.
-
A return authorization number will be provided to you.
-
Carefully package the item and ship it to the address provided.
-
Once the item is received and inspected, we will issue a refund or exchange at your choice.
Refunds
-
Refund will be issued via the original payment method within 7 to 14 business days after receipt and inspection of the item.
-
Initial delivery charges are non-refundable.
-
Return costs are the responsibility of the customer, except in the case of an error on our part or a defective item.
Exceptions and non-returnable items
-
Personalized or custom-made items
-
Hygiene and beauty products already opened
-
Gift cards and digital products
We reserve the right to refuse any return that does not meet these conditions.
For any questions, please contact our customer service at Flitix.boutique@gmail.com.